Princes Street Surgery155 Princes StreetDundee, DD4 6DGTel: 01382 461090
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
At Princes Street, we make every effort to give the best service possible to everyone who attends our practice. We accept both Comments and Complaints as we believe they can help ensure we are providing the best possible service.
However, we are aware that unfortunately things sometimes can go wrong which can result in a patient feeling they have a genuine cause for complaint. If this is the case, we would like the matter to be settled as quickly, and as amicably, as possible.
If you wish to pursue either a Comment or a Complaint, you may do so by asking our reception team for a “Comments and Complaints Form”. You may also send us a written letter regarding your concerns for the attention of our practice manager. If you require any further information regarding our complaints procedure, a leaflet can be picked up from our reception team.
Any feedback is happily accepted as we strive to improve our services in any way possible.
The procedure for making a complaint against the NHS in Scotland is described in the leaflet Making a Complaint about the NHS.
The ombudsman has published a booklet that describes the process behind bringing your complaint to the ombudsman.
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman and there are instructions for doing this on the SPSO website.
We will treat you with respect as an individual and give you the best care we can provide.
Patients Data Protection Notice
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