Appointments

Telephone Number - 01382 461090, option 1 for Appointments

The doctors work a rota system within the advertised times.

Our GPs currently run a Drop-In Clinic every morning; Monday 9:00am - 10:30am and Tuesday-Friday 8:30am – 10:30am. This is on a first come first serve basis, you will be seen as soon possible by a doctor, however we cannot guarantee you will see the doctor of your choice. Routine afternoon appointments for GPs can still be booked by calling at 8am that day. We also continue to offer Pre-Bookable appointments for those with prior commitments. These can be booked up to 2-4 weeks in advance. Please be aware our GPs do not currently have specific time slots for Telephone Consultations, therefore these are not routinely offered.

Our incoming telephone lines are normally busiest between 8:00am and 9:00am, you may experience some delay in contacting the surgery during this time. Please don’t worry if you can’t get through straight away. If we cannot offer you an afternoon appointment that day, our staff will advise you to attend our Drop-In Clinic, or you can be added to our Cancellation List.

If you feel you have to be seen urgently the receptionist will request more information regarding your problem, as well as some contact details. A message will then be passed through to the GP on call who will advise the best action to take. If you are invited in to be seen in an emergency clinic by the GP on call, please be aware you may have to wait.

Cancellations

Appointments are valuable and failure to attend means that the appointment and doctor’s time is wasted.  Please be responsible and cancel any appointment you cannot attend at the earliest opportunity.  This will also allow our staff to contact patients on the Cancellation List from that day.  On-going non-attendance will eventually result in removal from our practice list.

Home Visits

Telephone Number - 01382 461090, option 1 for Home Visits.

If possible, please try to telephone reception before 10:30am if you require a Home Visit.

Our reception team will ask for a few details to assist Doctor with understanding the problem and ensure they are best equipped for the visit.  A Doctor or Nurse may then phone you back as it may be that your problem can be dealt with telephone advice.  It also may be that it is more appropriate for a District Nurse to come out, or in certain circumstances, a hospital admittance may need arranged.  

.

Home Visits are for patients who are registered Housebound due to illness or disability.

Please be aware that there are better facilities for examining and treating patients at the surgery.  Several patients can be seen in the practice in the time that it takes to complete one Home Visit.

Training Practice

Our Surgery is an established training practice for medical students, student nurses and qualified Doctors who are training in General Practice.   This means, at times, there may be students “sitting in” during consultations.

This provides vital training for our clinicians of the future and we are grateful to patients who allow students to be present during consultations. However, please do not feel any pressure or obligation to do this.

If you would prefer not to have a student present, please advise either our reception team upon arrival, or the clinician at your consultation.